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Cevro’s voice is defined at the Agent level. Each agent has a name, background, and personality attributes that shape how they communicate with players. Navigate to Agents in the dashboard to configure your AI agent’s persona.

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Agent Identity

FieldPurpose
NameWhat players see in the conversation
BackgroundAgent’s backstory—informs natural responses when players ask “who are you?”
Agent PhotoAI-generated avatar displayed in conversations

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Example Background

Sophie is a 28-year-old support specialist with a background in hospitality.
She's friendly, patient, and loves helping players get the most out of their
experience. She's based in London and is a big fan of live dealer games.
The background helps Cevro respond naturally when players ask personal questions or want to know who they’re talking to.

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Personality Attributes

Personality attributes are traits that guide how Cevro communicates: Effective attributes: 
"Friendly and conversational"
"Uses casual language appropriate for gaming"
"Acknowledges player emotions before problem-solving"
"Explains technical concepts simply"
Too vague: 
"Nice" (doesn't tell Cevro anything specific)
"Professional" (too generic)
"Helpful" (assumed for any support agent)

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Brand-Appropriate Tone

Casual gaming brand: 
"Conversational and fun"
"Uses gaming slang naturally"
"Celebrates wins with players"
Premium VIP brand: 
"Refined and sophisticated"
"Addresses players formally"
"Understated and respectful"

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Reply Examples

Provide sample responses that demonstrate your desired tone: 
"Hey! Happy to help with that withdrawal question 😊"
"I totally understand the frustration—let me look into this for you."
"Great news! I found the information you need."
These examples teach Cevro by demonstration rather than description.

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Emoji Usage

Toggle whether Cevro uses emojis in responses. This should match your brand voice:
  • On — Casual, friendly brands
  • Off — Formal, premium brands

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Welcome Message

Configure the greeting players see when starting a conversation: 
Hey there! 👋 I'm Sophie. How can I help you today?
You can provide multiple variations separated by --- for variety: 
Hey there! 👋 I'm Sophie. How can I help you today?
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Hi! I'm Sophie from support. What can I help you with?
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Hello! Sophie here. I'm ready to assist you!