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Congratulations on completing the setup process with your CSM! Now it’s time to witness Cevro in action. This guide walks you through the deployment process.

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Testing Before Go-Live

Before enabling Cevro on your live brands, we recommend testing in a controlled environment. Most helpdesks support creating a test brand or sandbox — use this to experience the complete ticket handling process before going live.
You only need to run through this test setup once before the initial deployment. After that, use the Cevro Playground for further experimentation and AIP tuning.

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Time to Go Live

With confidence gained from testing, it’s time to enable Cevro on your live brands. Toggle on each brand from the Brands settings page when you’re ready. Think of it this way: You are onboarding Cevro as you would a human agent. Initial training and ongoing coaching are crucial. It’s unrealistic to expect flawless performance from the outset — give Cevro time, keep adding AI Procedures, and fine-tune the instructions.

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After Go-Live: Review and Iterate

The most important thing you do after going live is review conversations and leave feedback. This is how your agent gets better.
1

Review conversations daily

Open your conversation logs and review a sample of recent tickets — both automated and escalated. Look at how the AI handled each one.
2

Leave feedback on messages

Thumbs up what the AI did well. Thumbs down what it got wrong. Leave comments explaining what you expected instead. Learn more about feedback.
3

Check your analytics

Monitor automation rates and topic trends. These show you where the AI is succeeding and where it needs help.
4

Iterate on your AIPs

Most feedback points to an AIP improvement — a missing edge case, an unclear instruction, or a tool the agent didn’t have access to. Update the AIP, and the fix takes effect on the next conversation.
The operators who get the best results actively review conversations in the first 2 weeks. Your feedback is reviewed by Cevro’s team, and when you flag an issue, our Feedback Assistant will immediately analyze it and suggest a fix. You can even escalate directly to a Cevro engineer or CSM from the feedback chat. Read more about the feedback workflow.

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Tips for a Smooth Launch

  • Review initial automation rates and set realistic expectations. Increasing these rates is an ongoing process.
  • Leave feedback generously — thumbs up on good responses is just as important as flagging issues. Give feedback.
  • Use the Playground for testing AIP changes before applying them to live traffic.
  • Start with a subset of brands if you operate many — expand as you gain confidence.
  • For deeper quality analysis, set up QA Scoring with custom scorecards tailored to your standards.
With continuous tuning, Cevro will become an invaluable part of your player support operation.