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  • Support
  • Dashboard
  • Dashboard
  • Documentation
  • Start Here
  • Schedule a Demo
  • Get Started
    • Access your account
    • Connect support desk
    • Connect general knowlage base
    • Connect casino backoffice platform
    • Setup ticket handling
    • Knowlage Base vs Ticket Types
    • Brand Varients
    • Hire agents with personality
    • Review with CSM
    • Deploy
    AI Ticket Handling
    • Ticket Types
    • Ticket Templates
    • Creating your first AI ticket handling automation
    • Image cognition
    Analytics & Insights
    • Measuring success
    • Understanding the metrics
    • Monitoring ticket type topics
    • Detailed conversation logs
    Chatform the Team Player
    • Ticket escalation vs Unresolved Tickets
    • Delegating with internal notes
    Responsible Gaming
    • Create Responsible gaming rules and outcomes
    • Setup alerts to relevant team members
    Settings
    • Closing a ticket
    • Setup do not automate rules
    • Authenticating Players
    • Setting up a new brand
    Security & Compliance
    • Security & Compliance
    • Data protection
    • PII Redaction
    Settings

    Closing a ticket

    This document is still under construction

    We are still working on creating this helpful documentation or guide. In the meantime if you require assistance please reach out to your account executive.
    Setup alerts to relevant team membersSetup do not automate rules
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