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The Playground lets you have real conversations with your AI agent to test and refine its behavior. It’s available in two modes — embedded alongside your AIP editor, or as a full-page testing environment.

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Two Modes

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Embedded Playground

Open it from within the AIP editor by clicking the Preview button in the toolbar. A testing panel opens alongside your editor. Best for: Iterating on a specific AIP — edit instructions, test, adjust, repeat.
  • Brand and AIP are automatically set to match what you’re editing
  • Uses draft versions so you see your latest changes immediately
  • Your conversation persists while you switch between editing and testing
  • Close and reopen without losing your chat history

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Standalone Playground

Navigate to Workspaces → Playground for the full-page testing environment. Best for: End-to-end testing before going live — test the complete player experience across AIPs, brands, and configurations.
  • Full control over all settings (brand, agent, AIP, channel, locale)
  • Test classification by sending messages without pre-selecting an AIP
  • Compare behavior across different brands and agents

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Configuration

Settings can only be changed before starting a conversation or after starting a new chat. Once a conversation is active, settings are locked to ensure consistent behavior.

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Brand

Select which brand to test against. This affects:
  • Which brand variant of AIPs is used
  • Brand-specific Knowledge Base articles
  • Brand-specific backoffice data

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Agent

Choose which AI agent persona to use. Useful for testing different tones, styles, and agent-specific instructions.

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AIP Selection

Skip classification and jump directly to a specific AIP — even inactive or draft ones. This lets you:
  • Test draft AIPs before publishing
  • Test inactive AIPs before activating
  • Test specific procedures without needing to phrase the right trigger message
Leave this unset to test the full classification flow.

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Channel

Switch between Chat and Email modes:
  • Chat: Conversational, shorter responses
  • Email: More formal, complete responses with proper email formatting

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Locale

Test how the AI agent handles different languages and regions by selecting a locale.

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Preview Mode (Draft vs Published)

Toggle between testing draft (unpublished) and published versions of your AIPs. The Playground defaults to draft mode so you can test changes before they go live.

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Player Profiles

Player profiles let you save and reuse sets of authentication fields — so you don’t have to re-enter player details every time you start a new test.

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Creating a Profile

1

Open Chat Settings

Click the gear icon to open chat settings
2

Name the profile

Enter a descriptive name (e.g., “VIP Player”, “New Signup”)
3

Fill in auth fields

Enter the authentication fields your integration requires (email, player ID, session token, etc.)
4

Save

Click Save Profile. The profile is stored locally in your browser.

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Using Profiles

Select a saved profile before starting a conversation. The profile’s auth fields are sent with the initial message, simulating an authenticated player.
Profiles are saved locally in your browser. They persist across sessions but are not shared between devices or team members.
Adding or switching profiles during an active conversation has no effect on the current ticket. The player identity is set when the conversation starts. To test with a different profile, start a new chat.

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Testing with Backoffice Data

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Mock Backoffice

Enable Use Mock Backoffice to test without hitting your real back-office APIs. Describe the scenario you want to simulate in natural language: 
Player has a pending withdrawal of $500 submitted 3 days ago.
VIP level is Gold.
Last deposit was $200 on December 1st.
Cevro generates realistic fake data matching your description, so you can test how the AIP handles specific scenarios without needing a real player account.

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Real Backoffice

Disable mock mode to use your actual back-office integration. Combine with a player profile to pre-authenticate and fetch real player data during the test.
1

Disable mock backoffice

Turn off the mock toggle in chat settings
2

Select or create a player profile

Enter the auth fields your integration requires (email, session ID, etc.)
3

Start the conversation

The agent will authenticate and fetch real data for that player

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During a Conversation

Once a conversation is active:
  • Settings are locked — You cannot change the brand, agent, AIP, channel, locale, or backoffice mode. This ensures the conversation context stays consistent.
  • Profiles can be managed — You can create and edit profiles, but changes won’t affect the current conversation.
  • File attachments work — Send images and files just like a player would.
  • Real-time responses — See typing indicators and receive responses as they happen.
To test with different settings, click New Chat to start a fresh conversation.

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Tips

Start with the embedded playground — When building or editing an AIP, use the sidebar preview. It’s the fastest way to iterate. Use the standalone playground for go-live testing — Before deploying to real players, run through your complete flows in the full-page playground. Save profiles for common scenarios — Create profiles for different player types (VIP, new player, restricted account) so you can quickly switch between them. Test classification — In the standalone playground, leave the AIP selector empty and send messages to test whether the right AIP gets triggered. Test edge cases — Try ambiguous requests, frustrated tones, incomplete information, and multiple topics in one message. Test both channels — Switch between Chat and Email modes to verify responses are appropriate for each format.

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Common Issues

IssueCauseFix
AIP not triggeringDescription doesn’t match test messageSelect the AIP directly, or refine the AIP description/example utterances
Old behavior showingTesting with published versionEnsure preview mode is enabled (draft)
Player Context emptyNot authenticated or backoffice errorUse a player profile with valid auth fields, or enable mock backoffice
Settings won’t changeConversation is activeStart a new chat — settings lock during active conversations
Wrong AIP selectedMultiple AIPs match the inputMake AIP descriptions more distinct, or select the AIP directly